Frequently Asked Questions

To confirm enrollment at CANA Elite Education Centre (CANA), parents must settle the full payment by the pre-assigned deadline after booking via email, WhatsApp, or WeChat. It is because we operate on a first-come, first-served basis, a student’s seat in a specific lesson or course is only guaranteed once the transaction is finalized.

Securing a preferred timeslot is essential, especially during peak academic seasons. Once you have coordinated with our admin team regarding the subject and tutor availability, you will receive a booking confirmation. We strongly recommend completing the payment immediately, as we cannot hold spots without financial commitment. This policy ensures fairness to all families and allows our tutors to prepare resources specifically for the confirmed number of students.

Upon payment, please share your deposit advice or transaction screenshot with us through your preferred messaging channel. Our team will then issue a formal receipt, officially locking in your lesson.

Yes, students can hold a regular weekly timeslot with a specific tutor by committing to a "Regular Student" status. This status requires attending the same subject at a fixed date and time from the start of your enrollment through May. Priority is given to those committed to this full academic cycle.

Consistency is key to academic success. By becoming a Regular Student, you ensure your child works with the same mentor throughout the year, allowing for a deeper understanding of the student's strengths and weaknesses. While mid-course enrollment is permitted, students must commit to all remaining lessons in the academic calendar (until May) to maintain their reserved slot.

Please note that bi-weekly attendance does not qualify for "Regular" status. In these instances, CANA reserves the right to reassign the timeslot to a student seeking weekly support. Furthermore, to maintain the integrity of our scheduling, we may discontinue a regular reservation if a student misses more than 50% of their scheduled monthly sessions.

If a student misses a lesson due to personal reasons like vacations or school functions, the tuition fee is non-refundable, and make-up sessions are not provided. This policy allows us to maintain small class sizes and guarantee that our specialized tutors are fairly compensated for their planned instruction time.

Our curriculum is highly customized, and tutors invest significant time in preparing materials tailored to the specific needs of each group or individual. When a student is absent without a medical reason, the operational costs of the scheduled session remain. By adhering to a strict non-refundable policy for general absences, we can continue to offer the high-quality, intimate learning environment that defines the CANA experience.

For planned absences, we encourage parents to review our rescheduling policy, which allows for adjustments if requested at least 48 hours in advance, subject to specific conditions and blackout dates.

Yes, our tutors are specialists in international curricula, including IBDP, IBMYP, IGCSE, GCE A-Level, IAL, AP, and SAT. Our faculty features Oxbridge graduates and current or former IB Examiners who undergo regular training to stay updated on the latest syllabus changes and assessment criteria.

Navigating the complexities of the International Baccalaureate or Advanced Placement programs requires more than just subject knowledge; it requires an understanding of how these exams are graded. Our team’s expertise extends beyond the textbook. Because many of our tutors have firsthand experience with the boards (such as IBO or Pearson Edexcel), they can provide students with "examiner-level" insights into how to structure answers and avoid common pitfalls.

Whether your child is struggling with the rigor of IB Higher Level Mathematics or needs to refine their analytical writing for IGCSE English, we match them with a mentor who is an expert in that specific exam board’s requirements.

Yes, CANA provides students with proprietary study notes, curated past paper booklets, and targeted exercises. These resources are specifically tailored to the student’s curriculum (such as IB, IGCSE, or AP) and their current academic level to ensure effective practice and revision.

Quality resources are the backbone of effective exam preparation. Our materials are developed in-house by experienced educators and former examiners who understand the nuances of various marking schemes. Instead of generic textbooks, our students receive "condensed" proprietary notes that focus on high-yield topics and common exam pitfalls.

Additionally, our past paper booklets allow students to practice with real-world questions under timed conditions. By aligning these exercises with the specific syllabus of boards like Edexcel, AQA, or the IBO, we ensure that students are not just learning the content, but mastering the exact format of their upcoming assessments.

To ensure our tutors can focus 100% of their time on teaching and curriculum development, all administrative tasks—including scheduling, billing, and makeup classes—are handled exclusively by our admin team. This centralized system prevents scheduling conflicts and ensures professional management of all student records.

We believe a tutor’s primary value lies in their academic expertise and student mentorship. By delegating logistics to our dedicated admin team, we allow our educators to dedicate their out-of-class hours to marking assignments and refining lesson plans.

If you need to reschedule a lesson or have questions about your invoice, our admin team is available via email or WhatsApp for a prompt response. This structured communication channel ensures that every administrative request is documented and addressed systematically, providing a smoother experience for both parents and staff.

If a Typhoon Signal No. 8 or a Black/Red Rainstorm Warning is in force two hours before a scheduled lesson, all in-person classes will be changed to online lessons. These sessions proceed as scheduled to ensure academic continuity unless otherwise notified by our team.

Hong Kong’s weather can be unpredictable, but we strive to ensure your child’s learning remains uninterrupted. By shifting to a virtual classroom during severe weather, we maintain student safety while staying on track with the syllabus. Tutors are fully equipped to deliver the same high-quality instruction online, utilizing digital tablets and proprietary materials.

If the warning signal is lowered more than two hours before the start of a lesson, in-person classes will resume at the center as normal. We recommend that parents and students keep checking the latest news from the observatory during the typhoon season to ensure a seamless transition between learning environments.

To ensure our tutors can dedicate 100% of their energy to teaching and curriculum development, all administrative matters—including billing, scheduling, and makeup classes—are managed exclusively by our admin team. This centralized system prevents logistical errors and ensures professional handling of all student records.

We believe a tutor’s primary value lies in their academic expertise and student mentorship. By delegating logistics to our dedicated administrative staff, we allow our educators to focus on marking assignments, refining lesson plans, and staying updated on syllabus changes.

For any changes to your booking or questions regarding invoices, our admin team is available via email or WhatsApp for a prompt response. This structured communication channel ensures that every request is documented and addressed systematically, providing a more reliable experience for parents and maintaining the quality of our academic services.

Yes, we provide specialized coaching for the IB Internal Assessment (IA), Extended Essay (EE), and Theory of Knowledge (TOK). Our tutors guide students through research methodology, structure, and marking criteria. We strictly adhere to academic integrity; we do not write essays but empower students to excel independently.

The "Core" and internal assessment components of the IB Diploma are often the most stressful for students. At CANA, our approach focuses on developing a student’s critical thinking and academic writing skills. We help students brainstorm unique research questions, organize complex data, and refine their arguments to align with high-level marking rubrics used by IB examiners.

Working with an expert mentor allows students to understand exactly what is required to reach the top grade boundaries. This guidance not only improves their final IB score but also builds the foundational research skills necessary for success at the university level.

Yes, CANA offers comprehensive university admissions consulting for top institutions in the UK, US, Canada, Australia, and Hong Kong. Our services include strategic profile building, Personal Statement reviews, and specialized interview preparation to help students secure offers from their first-choice universities in a competitive global landscape.

Securing a place at a world-class university requires a strategic narrative that goes beyond high test scores. Our consultants work closely with students to highlight their unique strengths and academic passions. For UK applicants, we provide deep-dive support for UCAS and admissions tests; for US applicants, we assist with the Common App and supplemental essays.

We also offer mock interviews for Oxbridge and medical school candidates, simulating the high-pressure environment of actual interviews while providing constructive feedback on communication and subject knowledge. Our goal is to maximize every student's chance of success through personalized, expert-led guidance.

Yes, we offer a specialized international school admission service. Our curriculum includes a free English assessment followed by a personalized learning plan. We focus on reading comprehension, creative writing, and preparation for standardized tests such as the ISEE, MAP, and CAT4, alongside dedicated interview coaching.

Admission to top-tier international schools in Hong Kong is highly competitive. Our tutors leverage their experience with local school expectations to help students master critical thinking and effective communication. We prepare students for both fiction and non-fiction text analysis and teach them how to write clearly across argumentative and reflective tasks.

Beyond English skills, we offer modules for Maths terminology and Chinese comprehension to ensure students are well-rounded candidates. Throughout the program, we conduct periodic mock tests to track progress and optimize learning. This data-driven approach ensures students enter their interviews and entrance exams with the confidence and skills needed to succeed.